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Introduction

Clear, unambiguous, and consistent technical documentation is paramount in the complex and safety-critical world of urban mobility. This case study highlights a successful engagement with Schindler Group, a global leader in elevators, escalators, and related services, focused on achieving their technical communication through comprehensive Simplified Technical English (STE) implementation.

Client Background

Schindler Group, headquartered in Ebikon, Switzerland, is renowned for its innovative and sustainable mobility solutions. With a vast international presence and a diverse workforce, ensuring that technical manuals, maintenance procedures, and product documentation are universally understood is a strategic imperative, particularly for safety and operational efficiency.

The Challenge

Prior to the engagement, Schindler, like many multinational corporations, faced the inherent challenges of technical documentation:

• Ambiguity: Standard English, with its rich vocabulary and complex grammatical structures, can lead to misinterpretations, especially among non-native English speakers.
• Inconsistency: Multiple authors and external vendors, potentially across different regions, could result in varied writing styles and terminology, hindering clarity and increasing translation costs.
• Translation Efficiency: Complex source texts often led to higher translation costs and potential errors in localised versions, impacting global operations.
• Safety Criticality: In the elevator and escalator industry, any misunderstanding in technical instructions can have severe safety implications.

Schindler recognised the need for a standardised approach to technical English to mitigate these risks and improve the overall quality and efficiency of their documentation.

Phase 2: Document Rewriting and Refinement Following the initial training, a direct engagement commenced with key personnel to apply STE principles to existing documentation. This involved close collaboration with:

• Principal Corporate Technical Author: To ensure the practical application of STE rules and to establish internal champions for the standard.
• Head of Corporate Technical Documentation: To oversee the strategic implementation and integration of STE into Schindler’s documentation workflows.

This hands-on rewriting process ensured that the theoretical knowledge gained during training was immediately put into practice, demonstrating tangible improvements in clarity and consistency.

Phase 3: Global Expansion of Training Recognising the success and the need for global consistency, the training was extended to other critical regions. A dedicated online training session was conducted for:

• Corporate Technical Documentation colleagues in Shanghai, China: This expanded the reach of STE adoption, ensuring that documentation produced in a key international hub also conformed to the new global standard.

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Key Stakeholders and Organisational Impact

The success of this initiative was a testament to the collaborative effort across various departments and external partners, demonstrating how STE benefits different parts of the organisation:

• Leadership and Management: Gained strategic alignment and understanding of STE’s business value in achieving safety, efficiency, and global reach.
• Engineering and Product Development Teams (including Subject Matter Experts): Benefited from improved clarity in technical specifications, design documents, and maintenance requirements, ensuring precise input and reduced ambiguity from the source.
• Technical Documentation Teams (in-house and external partners): Acquired practical skills in applying STE rules, leading to more consistent, unambiguous, and efficient content creation for manuals, procedures, and other technical assets.
• Terminology and Language Specialists: Enhanced their ability to manage and control technical vocabulary, ensuring consistency across all documentation and facilitating improved translation quality.
• Translation Teams: Experienced streamlined translation processes due to the reduced ambiguity and increased consistency of STE-compliant source texts.

Results and Impact

The implementation of STE at Schindler Group yielded significant benefits:

• Achieved Clarity and Readability: Documents became easier to understand for a global audience, including non-native English speakers, reducing the risk of misinterpretation.
• Improved Consistency: A unified writing style and controlled vocabulary ensured consistency across all technical documentation, regardless of the author or origin.
• Increased Efficiency: Streamlined writing processes and clearer source texts led to more efficient documentation creation and review cycles.
• Reduced Translation Costs: The unambiguous nature of STE significantly lowered translation costs and improved the quality of translated materials.
• Strengthened Safety: By eliminating ambiguity in critical instructions, the overall safety of operations and maintenance procedures was achieved.

Testimonials

This impact was echoed by participants:

Roland Kiser, Terminology Coordinator at Schindler, noted: “This course shares a good overview of structure, purpose, history, and contextual information about STE. The limited vocabulary and restricted list of words, short sentence constructions, active voice, and imperative verb usage are valuable takeaways messages to act upon in Simplified English. The examples used in this training are quite realistic and it is very likely that I will recommend this STE training to someone else.”

Cécile Roos, Corporate Translation Manager, added: “Entertaining, short, and clear presentation of the STE specification and rule sets. Overall, a good mix of rules, examples, and exercises. The course was very much on point and encouraged me to write in a more structured way. This will help the readers to properly understand my message even in business writing. Shumin had a very calm way of leading all of us through the training. Her style of teaching is rather empathetic and she keeps the group working effectively with timely breaks in between. Thanks Shumin for an enjoyable course with the perfect score of 10/10 in terms of trainer evaluation.”

Marco Valtangoli, Senior Corporate Technical Author at Schindler, also provided valuable feedback: “A very important and highlighted point during the introduction is that STE is an English language specification that is not only applicable for companies in the aerospace & defence industry. Rule 5.2 where you only have one instruction per sentence is important to us. Not being able to use the verb “CHECK’ that is only used as an approved STE noun poses a challenge to me all the time. I really appreciate the STE writing rules that give us the possibility to improve the consistency of our documents. The workshop exercises were of high interest value and drive home the point that it is important to learn by doing. Although a time-consuming process, the writing workshop impressed on me that the need to prioritise the analysis of our internal documents. Shumin is a competent trainer who does not only focus on explaining and enforcing the “writing rules”, but is always available to understand and empathise with the training needs of the class.”

Conclusion

The comprehensive STE training and document rewriting initiative with Schindler Group stands as a strong example of how strategic investment in technical communication can drive operational excellence, improve safety, and foster global consistency within a leading industrial enterprise. By empowering their diverse teams with the tools and knowledge of Simplified Technical English, Schindler reinforced its commitment to delivering clear, reliable, and high-quality documentation worldwide.

If your organisation faces similar challenges in achieving uncompromising clarity and operational readiness through precise communication, discover how Shufrans TechDocs can help. Learn more about our ASD-STE100 training and consulting services:

🗓️ View our training calendar.

Summary

The Kaizen 改善 methodology is a business philosophy of continuous improvement of working practices where changes are made in incremental, continual steps. Successful ASD-STE100 implementation assisted by the correct tools and technologies is no different. ASD-STE100 Simplified Technical English (STE) is a controlled language that is used to write technical manuals in such a way that they can be more easily understood by an international audience. The core principle of ASD-STE100 lies in the process of analysing existing documentation to form an efficient feedback loop. Through this reflective process, redundant and non-optimal work steps can be identified, reduced, and, or eliminated altogether. The result is an ongoing evolution in the way technical communication professionals write content in an ongoing effort to improve product efficiency, safety, and reliability.

Course outline*

Ms. Shumin Chen will teach participants how to correctly and effectively use STE in practice. She will also address some of the mistakes commonly found in technical writing and the frequently incorrect use of common STE writing rules.

• Introduction to ASD-STE100 & Related Technologies
• Practical overview of ASD-STE100 Simplified Technical English
• How STE helps both native & non-native speakers of English
• Writing rules and how to apply them in practice
• How to use the general vocabulary
• How to deal with industry-specific terminology
• How to use STE for various documentation types
• How to implement STE with minimal disruption to ongoing production and existing documentation

* Shufrans also offers customised ASD-STE100 training solutions tailored to meet your specific requirements. These courses are normally provided at the customer’s premises.

“STE is a ‘way of life’ in the field of technical writing and documentation. The ASD-STE100 exercises covered a wide spectrum of topics from choosing between approved and non-approved words to recreating documentation in STE. Shumin expertly guides us from classroom learning mode to real-life practical application of STE rules. The materials that she presented were informative and very convincing.” Martin Broekhuis, Technical Editor, Webasto.

Who should attend?

• Compliance managers
• CIO, COO, CTO
• Customer support managers
• Documentation managers
• Editors
• Engineering managers
• Engineers and SMEs who create documentation
• Graphics specialists
• ILS managers
• Maintenance managers
• Operation managers
• Product managers
• Project managers
• Quality managers
• Software research engineers
• Technical illustrators
• Technical writers
• Translation managers
• Translators

What training outcomes to expect?

Our interactive training, exercises and workshop, will teach participants to standardise content to:

• Author more efficiently
• Communicate more effectively with a global audience
• Improve operational safety
• Reduce AOG / downtime
• Facilitate modular writing and reuse
• Facilitate teamwork
• Facilitate translation
• Maximise consistency
• Optimise product lifecycle support
• Reduce the cost of creating and maintaining technical publications

Guest Speakers

Style Guide: Shigeko Takahashi, Heartiness Co.

UTX Terminology Management: Yuji Yamamoto, Cosmos House

XML Schematron rule check: Yasunori Kaneko

Machine Translation: Kozo Moriguchi, Kawamura International Co.

Trainer’s qualifications

Ms. Shumin Chen, principal trainer & consultant at Shufrans TechDocs, has supported various companies with their STE and other documentation needs, based on standards where possible. Although STE was developed for the aerospace industry, more specifically for aircraft maintenance documentation, Shumin found that it made a lot of sense to apply the same principles to other industries and types of documents as well. Few -if any- changes to the specification are necessary to adapt STE to industries ranging from machinery to IT, automotive to medical equipment. Shufrans TechDocs is the only company with such vast experience in providing certified STE training.

This training workshop is jointly organised in with InfoParse, our preferred training partner in Japan.

Summary

ASD-STE100 Simplified Technical English (STE) is a controlled language that is used to write technical manuals in such a way that they can be more easily understood by an international audience. STE helps to make translations cheaper and more accurate. Often a formal requirement for aircraft and defence maintenance documentation, STE can easily be adapted to all technical industries and beyond. Ms. Shumin Chen will teach participants how to correctly and effectively use STE in practice. She will also address some of the mistakes commonly found in technical writing and the frequently incorrect use of common STE writing rules.

All our training materials are updated according to the ASD-STE100 Specification Issue 7, January 2017.

Course outline*

• Practical overview of ASD-STE100 Simplified Technical English
• How STE helps both native & non-native speakers of English
• Writing rules and how to apply them in practice
• How to use the general vocabulary
• How to deal with industry-specific terminology
• How to use STE for various documentation types
• How to implement STE with minimal disruption to on-going production and existing documentation
• Hands-on STE editing and review

* Shufrans also offers customised ASD-STE100 training solutions tailored to meet your specific requirements. These courses are normally provided at the customer’s premises.

“The Simplified Technical English course content and requirements provided by Shumin Chen were an absolute good fit with the TCLoc Master’s program. A technical communicator has to know about the existing specifications for technical documentation. Furthermore, this course helps the students to acquire new skills in order to enhance the accuracy and clarity of contents.” TCLoc Master’s Student, University of Strasbourg.

Who should attend?

• Compliance managers
• CIO, COO, CTO
• Customer support managers
• Documentation managers
• Editors
• Engineering managers
• Engineers and SMEs who create documentation
• Graphics specialists
• ILS managers
• Maintenance managers
• Operation managers
• Product managers
• Project managers
• Quality managers
• Software research engineers
• Technical illustrators
• Technical writers
• Translation managers
• Translators

What training outcomes to expect?

Our interactive training, exercises and workshop, will teach participants to standardise content to:

• Author more efficiently
• Communicate more effectively with a global audience
• Improve operational safety
• Reduce AOG / downtime
• Facilitate modular writing and reuse
• Facilitate teamwork
• Facilitate translation
• Maximise consistency
• Optimise product lifecycle support
• Reduce the cost of creating and maintaining technical publications

Trainer’s qualifications

Ms. Shumin Chen, principal trainer & consultant at Shufrans TechDocs received her professional on-the-job training in the field of STE under the tutelage of Dr Frans Wijma, a linguist and documentation expert. Together as an experienced global team, they provided their combined knowledge and dedication to benefit customers worldwide. To date, they have provided training and consultancy services to over 180 companies. Shufrans TechDocs is the only company with such vast experience in providing certified STE training.

Shumin has supported various companies with their STE and other documentation needs, based on standards where possible. Although STE was developed for the aerospace industry, more specifically for aircraft maintenance documentation, Shumin found that it made a lot of sense to apply the same principles to other industries and types of documents as well. Few -if any- changes to the specification are necessary to adapt STE to industries ranging from machinery to IT, automotive to medical equipment.

Summary

ASD-STE100 Simplified Technical English (STE) is a controlled language that is used to write technical manuals in such a way that they can be more easily understood by an international audience. STE helps to make translations cheaper and more accurate. Often a formal requirement for aircraft and defence maintenance documentation, STE can easily be adapted to all technical industries and beyond. Ms. Shumin Chen will teach participants how to correctly and effectively use STE in practice. She will also address some of the mistakes commonly found in technical writing and the frequently incorrect use of common STE writing rules.

It is important that operation and management information be understandable to the target audience. Sometimes, operation information is conveyed through a less-than-optimum selection of words. The manufacturer’s technical language can result in incomprehensible operation documentation.

Course outline*

• Practical overview of ASD-STE100 Simplified Technical English
• How STE helps both native & non-native speakers of English
• Writing rules and how to apply them in practice
• How to use the general vocabulary
• How to deal with industry-specific terminology
• How to use STE for various documentation types
• How to implement STE with minimal disruption to on-going production and existing documentation
• Hands-on STE editing and review

* Shufrans also offers customised ASD-STE100 training solutions tailored to meet your specific requirements. These courses are normally provided at the customer’s premises.

Who should attend?

• Compliance managers
• CIO, COO, CTO
• Customer support managers
• Documentation managers
• Editors
• Engineering managers
• Engineers and SMEs who create documentation
• ILS managers
• Maintenance managers
• Operation managers
• Product managers
• Project managers
• Quality managers
• Technical writers
• Translation managers
• Translators

What training outcomes to expect?

Our interactive training, exercises and workshop, will teach participants to standardise content to:

• Author more efficiently
• Communicate more effectively with a global audience
• Improve operational safety
• Reduce AOG / downtime
• Facilitate modular writing and reuse
• Facilitate teamwork
• Facilitate translation
• Maximise consistency
• Optimise product lifecycle support
• Reduce the cost of creating and maintaining technical publications

Trainer’s qualifications

Ms. Shumin Chen, principal trainer & consultant at Shufrans TechDocs received her professional on-the-job training in the field of STE under the tutelage of Dr Frans Wijma, a linguist and documentation expert. Together as an experienced global team, they provided their combined knowledge and dedication to benefit customers worldwide. To date, they have provided training and consultancy services to over 170 companies. Shufrans TechDocs is the only company with such vast experience in providing certified STE training.

Shumin has supported various companies with their STE and other documentation needs, based on standards where possible. Although STE was developed for the aerospace industry, more specifically for aircraft maintenance documentation, Shumin found that it made a lot of sense to apply the same principles to other industries and types of documents as well. Few -if any- changes to the specification are necessary to adapt STE to industries ranging from machinery to IT, automotive to medical equipment.

Not just a standard for maintenance documentation only

On 25 January 2017, Issue 7 of the ASD-STE100 was renamed ‘International specification for the preparation of maintenance technical documentation in a controlled language’. Now, given the success and adaptability of Simplified Technical English (STE) across industries, this long overdue name change is a very much welcomed move. Indeed, STE writing principles are very valid for all technical documentation purposes.

On 20 and 21 February 2017 Shufrans TechDocs & FOXIZ became the first companies worldwide to jointly offer a certified ASD-STE100 training workshop using Issue 7.

Naturally, a cake celebration was called for after writers worked so very hard on their STE rewriting assignments. 2017 coincides with my 11th year of using the ASD-STE100 Specification, although I had hoped for an earlier release date in 2016 to mark a decade of my technical writing career 😉

Followed this course last February and truly learned a lot. Shumin is very experienced and really knows what she is talking / teaching about. Recommended for all manual writers!

– Hans Harlé, Entecst Technical Communication

20% fewer rules in Issue 7!

Here are some of my observations: Seemingly overlapping writing rules were either removed or combined with others.  The results?  A 20% decrease in the number of writing rules from 65 to 53. Before you get the wrong idea, the message of STE did not change, it only crystallised. What transpired during those four years since the older issue in 2013 was a major overhaul where rules were succinctly rephrased and cleverly reorganised.

Every rule now includes a comprehensive description and explanation. Sentence examples were revised to facilitate a more progressive and concise understanding, coupled with an accurate use of this technical English writing standard.

A reduced learning curve

As a controlled language, STE writing rules and its core vocabulary (or general dictionary) of words work hand in hand to facilitate your authoring process. While the rules regulate the words and which parts of speech you can use, the dictionary provides you with a generous resource of technical words. This core vocabulary of around 930 approved words lets you write just about everything that you need for technical documentation, even for procedural information in general. However, this isn’t quite the end of my story yet.

Every dictionary entry is marked either as an approved or non-approved term. In the case of a non-approved word, one or more possible synonyms are provided to help the writer transition from Standard English to Simplified English. Approved synonyms and associated sentence examples will provide him with the ideas that will be difficult to think of all by himself. The revised layout and formatting in Issue 7 also makes it a lot easier to locate keywords and identify relevant examples speedily.

In recent versions of the ASD-STE100 specification issues 5, 6, and 7, we find that between 95 to 99% of the words in the STE general dictionary can be easily adapted even for technology companies, like the technical aspects of data protection solutions. And the concept of the STE specification is such that you can very easily adapt the specification to suit and cover your specific needs. It mainly entails additions to the dictionary which are customarily made, even for aerospace customers.

Enslaved to only 1,000 words or less? No way!

STE encompasses three main categories of words that technical writers can avail themselves of:

1. Approved words from the general dictionary
2. Technical names
3. Technical verbs.

Technical names and verbs are word categories where organisations and writers can enjoy a considerable degree of autonomy using STE guidelines for customer-specific terms, most of them are known as technical names. Technical names are mainly nouns that you need in order to write meaningful content about your specific product or services. They are not included in the dictionary because terminology differs from one industry to the other. To manage this unpredictability, STE provides lists of 19 categories for nouns (Rule 1.5 of Issue 7), and four categories for verbs (Rule 1.12 of Issue 7). I am happy to report that the STE Maintenance Group has since reviewed and enriched those lists in Issue 7. You will not do away with most of your product-specific terminology. However, STE principles will help you regulate and filter it. I strongly encourage technical communicator in any field to hold onto this specification as a highly valuable resource!

Summary

Simplified Technical English (STE) stresses on the use of unambiguous terminology where one word only has one meaning. This reduces the likelihood of using synonymous terms that can result in confusion. Optimum re-usability of technical terms on the word, phrase, and sentence levels is to be expected. This will greatly improve any product life-cycle management process.

Technical documentation that is written in STE becomes easier for non-native speakers of the English language to understand. The resulting text is much easier to translate which is especially relevant when machine translation is part of your localization strategy. Preparing your technical content with ASD-STE100 ensures quality at the source and prepares you for future-proof translation processes.

Said Ms Shumin Chen, principal ASD-STE100 trainer: “The benefits of implementing and writing in Simplified Technical English (STE) are manifold – audience engagement through high-quality content, improved product safety, lower life cycle cost and reduced logistics footprint!”

“The ASD-STE100 course I attended by Shumin was very intensive yet enjoyable. Besides the standard format and company templates used when creating documentation, STE rules helped me understand that there is an alternative approach to technical writing. Top Qualities: Effective, versatile, high-quality training delivery.” Manufacturing Engineer, FNSS Defence Systems

Course outline*

• Practical overview of ASD-STE100 Simplified Technical English
• How STE helps both native & non-native speakers of English
• Writing rules and how to apply them in practice
• How to use the general vocabulary
• How to deal with industry-specific terminology
• How to use STE for various documentation types
• How to implement STE with minimal disruption to on-going production and existing documentation
• Hands-on STE editing and review

Who should attend?

• Compliance managers
• CIO, COO, CTO
• Customer support managers
• Documentation managers
• Editors
• Engineering managers
• Engineers and SMEs who create documentation
• ILS managers
• Maintenance managers
• MRO personnel
• Operation managers
• Product managers
• Project managers
• Quality managers
• Technical writers
• Translation managers
• Translators

What training outcomes to expect?

Ms. Shumin Chen will teach participants how to correctly and effectively use STE in practice. She will also address some of the mistakes commonly found in technical writing and the frequently incorrect use of common STE writing rules.

Our interactive training, exercises and workshop let participants standardise content to:

• Author more efficiently
• Communicate more effectively with a global audience
• Improve operational safety
• Reduce AOG / downtime
• Facilitate modular writing and reuse
• Facilitate teamwork
• Facilitate translation
• Maximise consistency
• Optimise product lifecycle support
• Reduce the cost of creating and maintaining technical publications

Trainer’s qualifications

Ms. Shumin Chen, principal trainer & consultant at Shufrans TechDocs received her professional on-the-job training in the field of STE under the tutelage of Dr Frans Wijma, a linguist and documentation expert. Together as an experienced global team, they provided their combined knowledge and dedication to benefit customers worldwide. To date, they have provided training and consultancy services to over 180 companies. Shufrans TechDocs is the only company with such vast experience in providing certified STE training.

Shumin has supported various companies with their STE and other documentation needs, based on standards where possible. Although STE was developed for the aerospace industry, more specifically for aircraft maintenance documentation, Shumin found that it made a lot of sense to apply the same principles to other industries and types of documents as well. Few -if any- changes to the specification are necessary to adapt STE to industries ranging from machinery to IT, automotive to medical equipment.

Summary

ASD-STE100 Simplified Technical English (STE) is a controlled language that is used to write technical manuals in such a way that they can be more easily understood by an international audience. Language standardisation helps us to achieve a number of benefits. We become more consistent on a word level that starts with the simple fact that we are going to use the same word whenever we refer to the same thing, so that means an improved level of consistency. The same happens to sentence structures or phrases.

Followed this course last February and truly learned a lot. Shumin is very experienced and really knows what she is talking / teaching about. Recommended for all manual writers!

– Hans Harlé, Entecst Technical Communication

Course outline*

Participants have the flexibility of attending a 1, 2, or 3-day training session with us.

• Day 1: Classroom Training
  1. Practical overview of ASD-STE100 Simplified Technical English
  2. How STE helps both native & non-native speakers of English
  3. Benefits of adopting the STE international writing standard
  4. Writing rules and how to apply them in practice
  5. How to use the general vocabulary.
• Day 2: Application, Review, & Exercises
  1. Approved and non-approved words discussion and the rationale behind.
  2. How to deal with industry-specific terminology
  3. How to use STE for various documentation types
  4. How to implement STE with minimal disruption to on-going production and existing documentation
• Day 3: Extended Writing Workshop
  1. Practical workshop session for applying STE rules to your own documents
  2. Review, edit, and discuss participants’ own documents to reinforce learning
  3. Classroom presentation of own documents.

* Shufrans also offers customised technical English training solutions tailored to meet your specific requirements. These courses are normally provided at the customer’s premises or at our offices in Singapore.

Who should attend?

• Compliance managers
• Communication managers
• Content specialists
• Content strategists
• Content quality analysts
• CIO, COO, CTO
• Customer support managers
• Documentation specialists
• Editors
• Engineering managers
• Engineers and SMEs who create documentation
• Field support engineers
• HSE managers
• ILS managers
• Information developers
• International process managers
• Operation managers
• Product managers
• Programme managers
• Project managers
• Quality assurance managers
• Safety inspection engineers
• Service & Maintenance managers
• Supply Chain Managers
• Technical administrators
• Technical documentation consultants
• Technical information managers
• Technical linguists
• Technical publications managers
• Technology services advisors
• Technical writers
• Translation managers
• Translators

What will I learn?

Ms. Shumin Chen will teach participants how to correctly and effectively use STE in practice. She will also address some of the mistakes commonly found in technical writing and the frequently incorrect use of common STE writing rules.

Our interactive training, exercises and workshop, will teach participants to standardise content to:

• Author more efficiently
• Communicate more effectively with a global audience
• Improve operational safety and reliability
• Reduce AOG / downtime
• Facilitate machine and human translation
• Facilitate modular writing and reuse
• Facilitate teamwork
• Maximise consistency
• Optimise product lifecycle support
• Reduce the cost of creating and maintaining technical publications

Trainer’s qualifications

Ms. Shumin Chen, principal trainer & consultant at Shufrans TechDocs received her professional on-the-job training in the field of STE under the tutelage of Dr Frans Wijma, a linguist and documentation expert. Together as an experienced global team, they provided their combined knowledge and dedication to benefit customers worldwide. To date, they have provided training and consultancy services to over 180 companies. Shufrans TechDocs is the only company with such vast experience in providing certified STE training.

Shumin has supported various companies with their STE and other documentation needs, based on standards where possible. Although STE was developed for the aerospace industry, more specifically for aircraft maintenance documentation, Shumin found that it made a lot of sense to apply the same principles to other industries and types of documents as well. Few -if any- changes to the specification are necessary to adapt STE to industries ranging from machinery to IT, automotive to medical equipment.

Summary

ASD-STE100 Simplified Technical English (STE) is a controlled language that is used to write technical manuals in such a way that they can be more easily understood by an international audience. STE helps to make translations cheaper and more accurate. Often a formal requirement for aircraft and defence maintenance documentation, STE can easily be adapted to all technical industries and beyond. Ms. Shumin Chen will teach participants how to correctly and effectively use STE in practice. She will also address some of the mistakes commonly found in technical writing and the frequently incorrect use of common STE writing rules.

Seminar workshop outline*

• Practical overview of ASD-STE100 Simplified Technical English
• How STE helps both native & non-native speakers of English
• Writing rules and how to apply them in practice
• How to use the general vocabulary
• How to deal with industry-specific terminology
• How to use STE for various documentation types
• How to implement STE with minimal disruption to on-going production and existing documentation
• Hands-on STE editing and review

* Shufrans also offers customised ASD-STE100 training solutions tailored to meet your specific requirements. These courses are normally provided at the customer’s premises.

ASD-STE100 is mandated by several commercial and military specifications (MIL-SPEC) that control the style and content of maintenance documentation.

Who should attend?

• Compliance managers
• CIO, COO, CTO
• Customer support managers
• Documentation managers
• Editors
• Engineering managers
• Engineers and SMEs who create documentation
• ILS managers
• Maintenance managers
• Operation managers
• Product managers
• Project managers
• Quality managers
• Technical writers
• Translation managers
• Translators

What learning outcomes to expect?

Our interactive seminar and workshop, will help participants edit their own content to:

• Author more efficiently
• Communicate more effectively with a global audience
• Improve operational safety
• Reduce AOG / downtime
• Facilitate modular writing and reuse
• Facilitate teamwork
• Facilitate translation
• Maximise consistency
• Optimise product lifecycle support
• Reduce the cost of creating and maintaining technical publications

Speaker’s profile

Ms. Shumin Chen, principal trainer & consultant at Shufrans TechDocs received her professional on-the-job training in the field of STE under the tutelage of Dr Frans Wijma, a linguist and documentation expert. Together as an experienced global team, they provided their combined knowledge and dedication to benefit customers worldwide. To date, they have provided training and consultancy services to over 170 companies. Shufrans TechDocs is the only company with such vast experience in providing certified STE training.

Shumin has supported various companies with their STE and other documentation needs, based on standards where possible. Although STE was developed for the aerospace industry, more specifically for aircraft maintenance documentation, Shumin found that it made a lot of sense to apply the same principles to other industries and types of documents as well. Few -if any- changes to the specification are necessary to adapt STE to industries ranging from machinery to IT, automotive to medical equipment.